Frequently Asked Questions


Frequently Asked Questions

  • No. Fortunately, Utah is a Direct Access state, which means you DO NOT need a doctor referral to start physical therapy. This law allows us, as Doctors of Physical Therapy, to evaluate and treat you without a referral from your primary care physician.

  • We DO NOT accept any insurance. We operate on a fee-for-service basis, meaning services are paid out-of-pocket by the patient. However, upon request we will happily provide an invoice that can be submitted by you to your insurance company for approval of reimbursement.

  • Payments accepted include cash, debit card, credit card, health savings accounts (HSA), and flexible spending accounts (FSA).

  • Treatments will be 60 minutes, one-on-one, with a Doctor of Physical Therapy.

  • Prior to your first visit, please read over the Policy and Procedures found under the PATIENT tab.  This initial visit is considered your evaluation, which will include gathering pertinent past health information, discussing your current injury, and performing various tests and measures to help create an individualized treatment plan for your optimal rehabilitation.  Please wear appropriate clothing which can expose the regions to be treated.

  • Most insurances may provide reimbursement of services at an out-of-network rate. A claim must be made and an invoice of PT services must be sent to your insurance provider for approval of reimbursement. Additionally, any payment you make may apply to your insurance deductible. Insurances will NOT provide reimbursement if you are using Medicare, worker’s compensation or auto insurance. We recommend contacting your insurance company about their re-imbursement rates and policies.

  • We understand things happens, please call us to cancel your appointment 24 hours in advance of your regularly scheduled treatment to avoid a $35 cancellation fee. We will work with you to reschedule your appointment for a more convenient time and day.

  • Our goal is to make physical therapy a convenient service to you. Most of our patients prefer their physical therapy treatments to be in their homes. However, we can schedule sessions at your place of work, or any other appropriate location of your choosing.

  • By not contracting with insurance companies, this allows Encore Physical Therapy the ability to provide the highest quality of care to our clients, as well as spend more time with each client.

  • We travel to the majority of Salt Lake County as well as north Utah County such as Lehi.

Still Have Questions?

Feel free to get in touch with us anytime